Strategic Warranty Services™ draws upon almost 60 years of Crawford & Company leadership in workers’ compensation and insurance claims administration to apply the experience and rigor to the warranty claims area.

SWS™ has the infrastructure to make sure client warranty claims are dealt with efficiently and effectively. SWS claims administrators are specialists, trained in the specific issues and nuances of the client’s product line. As claims come in, administration determines the optimum course of action. Whether the solution involves field inspections and report, direct repair, parts replacement or product replacement, every step is monitored and documented. Follow-up ensures that each claim has been resolved to the consumer, customer and client satisfaction.